Vacancy Details

System Engineer

Cairo

February 9 2017

Operate and maintain company internal IT infrastructure. Handle internal help desk function. Providing system administration on servers, infrastructure, workstations and Voice/IP communication system, Responsible for hardware and software configurations, equipment installation, inventory tracking, and system maintenance.

Responsibilities

Internal IT
  • Ensure that all the systems of a company are functioning smoothly.

  • Provision Server hardware, including configuration and deployment.

  • Build and deploy virtualization servers.

  • Handle helpdesk support issues reported by company employees.

  • Document task outcomes, and publish FAQ & Knowledge bases of acquired information.

  • Troubleshoot and support corporate operations such as mail, ftp, SMS & AD.

  • Automate systems monitoring tasks using standard monitoring tools.

  • Ensure application and usage of company security policy for accessing and using resources.

  • Assist in technical purchases, do comparisons and recommend best option.

Customer Projects/Engagements
  • Independently collect and analyze client's environment details.

  • Create and update the technical questionnaires sent to clients to gather site details.

  • Adhere to agreed SLAs and strive to meet or exceed response times with professional level support.

  • Deploy company products at customer sites, either remotely or onsite.

  • Provide 2nd level support for partners after implementation.

  • Author customer engagement documentation, such as environment diagrams, installation/configuration documents.

  • Assist in establishing and implementing configuration management program and policies.

  • Escalate support tickets to 3rd level support by communicating with partners and clients via email, phone & chat.

  • Perform technical training to partners and clients.

  • Coordinates with the project manager task deliverables.

Team-related tasks
  • Organize tools, documentation, software, and hardware items needed for work.

  • Research new technologies & products in related practice/technology area.

  • Share knowledge and train his peers, and handover acquired knowledge periodically for backup purposes.

  • Cooperate with team members and other teams to achieve the overall company goals and objectives.

Education and Qualification

  • Bachelor’s degree or higher in Computer Science or a related field.

  • CCNA, CCNP Certification.

Skills

  • (3-5 years) experience.

  • Practical knowledge of CUCM, certification is preferred.

  • Good knowledge of servers-side software such as Active Directory, Exchange, Lync.

  • MCSE Certification is preferred.

  • Security products knowledge is preferred.

  • Good knowledge of virtualization technologies (hyper-v, VMware).